Avid Avid Advantage ExpertPlus
Support Plan for S6L-24D, with Hardware Coverage Renewal

OUR PART #:  AA-S6L-24D

The Avid VENUE S6L control surface components have a one year Avid Advantage ExpertPlus contract rolled into their price.  It is not optional.
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Avid Avid Advantage ExpertPlus Support Plan for S6L-24D, with Hardware Coverage Renewal AA-S6L-24D
Our Price: $1,300.00
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Avid Avid Advantage ExpertPlus
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The Avid VENUE S6L control surface components have a one year Avid Advantage ExpertPlus contract rolled into their price.  It is not optional.  At the end of the one year period a customer may choose to renew the Avid Advantage ExpertPlus contract (or at any time beforehand) for additional years.  The renewal for the S6L-24D is conducted by purchasing this plan. 

Avid Advantage ExpertPlus Includes:

  • Unlimited Web Support: Users can set up a Web Portal account which allows them to submit Cases directly to Avid CS
    • Response time for ExpertPlus is 4 hours
    • Full Case history is visible in the account
  • Priority Critical Phone:  For critical support issues (where a 4-hour turnaround of the Web Case is not quick enough) there is 24/7 toll-free phone access
    • Technical support specialists are staffed to take these calls around the clock
  • Advance Hardware Exchange:  In the event of hardware failure individual modules will be Advance Exchanged at no additional cost to the owner
    • Replacement parts will ship from Avid the next business day
  • Software Upgrades:  Software upgrades for the system will be provided to Advantage customers at no charge
    • For Pro Tools upgrades, a Pro Tools contract must be purchased separately
  • Critical Escalation:  Serious product issues(“bugs”) can be escalated to Critical status
    • Ensures a timely turnaround on the fix

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