Rental equipment can be picked up and returned from 8:00AM-5:00PM CST on the rental agreement dates, unless otherwise stated. Rental charges start on the day the equipment is picked up and end on return date. The minimum rental billing period is one day.
Full Compass is closed Saturdays and Sundays. Three-day specials are available for weekend rentals.
For your convenience, the rental department is open one hour earlier than the Full Compass retail showroom. Please note that the main entrance does not open until 9:00AM, so we ask that you please use the rental department entrance at the rear of the building. This entrance has both a truck height loading dock and street level loading.
Payment of rental fees, applicable taxes, and security deposits are required by the start of the rental term. We accept VISA, MasterCard, Discover, American Express, cash and checks.
Credit applications for business, government, and educational customers are available upon request. These requests may take up to 2-4 weeks to process. Please allow yourself plenty of time if you will be applying for these terms.
Security Deposits are not required from customers with an established credit account with Full Compass Systems. A credit card with a limit high enough to cover the replacement value of all equipment being rented from Full Compass is required as a deposit for customers lacking established accounts.
Full Compass reserves the right to secure the full replacement value of the rental order on that credit card at the time rental equipment is picked up. If a customer does not have a credit card with a sufficient credit limit, a cashier’s check or cash deposit for the full replacement value of the equipment is required. Personal checks and debit cards cannot be accepted as a deposit. Proper identification is required.
The renter is wholly responsible for any loss or damage to the rental equipment during the rental period. Insurance coverage is not offered by Full Compass, and is the responsibility of the renter. Proof of adequate coverage for the full replacement value of the equipment may be required prior to the rental.
Loss or Theft:
The renter is entirely responsible for the full replacement value of the rental equipment in the event of loss or theft. Rental fees will accrue on equipment that is lost or stolen until Full Compass is reimbursed for the full replacement cost of the item.
The renter is fully liable for any and all damage to or destruction of rental equipment. Equipment must be returned in the same condition as it was when checked out or damage and/or cleaning charges may apply. All cables must be neatly coiled and cleaned to avoid additional fees. Rent may be charged on damaged equipment until the item can be repaired or replaced. Spare lamps are provided when needed at no charge, provided burnt-out lamps are returned with the equipment at the end of the rental period. A charge will be incurred for missing/broken lamps or excessive burnouts. Gels and other expendables are not provided with equipment rental and must be purchased separately.
Cancellations require a 24-hour written notice prior to the scheduled pick-up/ship time or a one day rental fee may be charged. Larger systems and long-term rentals will require a minimum of 48 hours notice.
All equipment is tested thoroughly before it is rented. Equipment is available for customer evaluation and testing at the time of the rental pickup/delivery and instruction is available on request. The renter is expected to understand the operation and limitations of the rental equipment. Full Compass is not responsible for damage caused by improper use.
In the unlikely event of equipment failure, please notify a Full Compass rental associate as soon as possible to obtain tech support or replacement equipment. Failure to understand equipment will not be accepted as reason for non-payment of rental charges.
Many of our rental items can be shipped, though only within the state of Wisconsin. The minimum billing period for shipped rental orders is three days. The customer is responsible for round trip shipping costs. For your convenience, Full Compass can include UPS pre-paid return ship tags with your order and bill you for round trip shipping costs. Please let us know if you'd prefer to use your UPS, FedEx, or freight account.
Rental Credit Program:
Our "try before you buy" program allows you to apply a percentage of the rental fee of a particular item or system towards the purchase of the equivalent new equipment. 80% of the rental fee can be applied within 30 days of the end of the rental period; 30% within 60 days. Restrictions apply.
Full Compass Rentals