Apple APPLE-CARE-XS-RAID
Apple Care XServe, Raid

APPLE-CARE-XS-RAID

To keep your Xserve and Xserve RAID systems up and running, Apple offers the AppleCare Premium Service and Support Plan. If you experience a problem, whether a hardware failure or a software configuration issue, Apple’s dedicated Server Technical Support team will help diagnose problems and work to get your systems back online quickly. And because Apple hardware and software are uniquely integrated, there’s only one AppleCare number to call.

The AppleCare Premium Service and Support Plan delivers up to three years of 24/7 telephone and email support — with 30-minute response. For Xserve, the plan covers server administration and network management issues using the graphical user interface of Mac OS X Server. For Xserve RAID, the plan covers RAID Admin software, as well as connectivity issues between your Mac or Xserve and your Xserve RAID storage system.

The hardware repair coverage provides worldwide onsite response for Xserve and Xserve RAID. You get onsite response within four hours during business hours, and next-day onsite response when you contact Apple after business hours. With the AppleCare Premium Service and Support Plan, you’ll have the assurance that Apple-authorized technicians will perform Xserve and Xserve RAID repairs using genuine Apple parts. To minimize downtime, Apple also offers AppleCare Service Parts Kits for Xserve and Xserve RAID. These kits enable quick and easy swapping of crucial parts; no special training or certification is required to address the most common hardware failures. When you combine the AppleCare Premium Service and Support Plan with an AppleCare Service Parts Kit, Apple experts can often help you troubleshoot and fix your system right over the phone — day or night — so you won’t have to wait for a repair technician.

For IT department — level support, add Mac OS X Server Software Support to receive consultative telephone and email support for networking and workflow issues in Mac OS X Server environments, including support for command-line tools and mixedplatform integration. Network administrators can choose from three levels of Mac OS X Server Software Support: The Select plan provides 10 support incidents per year, while the Preferred and Alliance plans provide an unlimited number of support incidents with a dedicated technical account manager. Powerful server and storage solutions require expert service and support to match. With the AppleCare Premium Service and Support Plan — and other world-class AppleCare products — you’ll get responsive and reliable technical support for your critical deployments.

Features:

• One number to call for help, day or night
• One team to diagnose hardware failures, as well as software issues related to RAID Admin or the graphical user interface in Mac OS X Server
• Up to three years of technical support using advanced remote management and monitoring tools
• Direct, 24/7 access by phone and email to Apple’s dedicated Server Technical Support team
• 30-minute response on email and telephone calls
• Up to three years of onsite service by Appleauthorized technicians
• Global repair coverage for Xserve and Xserve RAID
• Onsite response within four hours during business hours
• Next-day onsite response when you contact Apple after business hours
• Optional AppleCare Service Parts Kits for rapid replacement of key hardware components
  

Our Part #  APPLE-CARE-XS-RAID