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Avid Advantage Elite
Support Plan for Pro Tools

OUR PART #:  ADVTG-ELITE

As your trusted partner, the Avid Customer Care team is committed to helping you work through whatever comes your way, from reducing downtime and speeding recovery...
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Our Price: $1,000.00
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Avid Advantage Elite
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As your trusted partner, the Avid Customer Care team is committed to helping you work through whatever comes your way, from reducing downtime and speeding recovery, to making the most of your Avid investment.

The Avid Advantage Elite support plan enables you to protect your revenue, reputation, and productivity, no matter the circumstances, so you can:

  • Implement new features and functionality at a predictable expense
  • Improve your efficiency so you can complete critical projects on time
  • Keep your systems running smoothly through software updates and fast issue resolution
  • Avoid downtime and prevent risk with industry best practices and proven solutions

Avid Advantage Elite Plan Features:

  • Avaliability: 24/7
  • Supported Channels: Unlimited web support (1-hour response), unlimited highest priority phone support, forums
  • Software Upgrades: Included
  • Escalation: Yes
  • System Support: Advance Exchange hardware coverage (next-day ship), Health Check*, Customer Champion (available for qualifying customers at Avid's discretion)
    *One complimentary Health Check per year for qualifying customers (non-qualifying accounts may purchase separately at a 40% discount for Elite customers)
  • For-fee Options: On-site support (provided at Avid's discretion -not available in all locations)

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