Full Confidence Purchase Protection from Asurion*

Full Confidence Purchase Protection from Asurion

Covered Products Include:

Guitars and Basses:
Electric and acoustic guitars and basses, amps, pedal effects and mics

Amps and Stacks:
Tube amps, solid state amps, deads and speakers
(tubes are considered consumables and are not covered)

Drums and Percussion:
Electronic and acoustic drums, mics, drum machines,
drum hardware, world percussion and cymbals

Keyboards:
Pianos, synthesizers, samplers, amps,
workstations, MIDI processors and sound modules

Pro Audio Gear:
Mixers, monitors, recording and playback gear, signal processors,
power amps, PA systems, mics and wireless systems

Video, Television and Cameras:
Camcorders, Cameras, Lenses, Blu–Ray/DVD Players,
Video Recorders, Projectors, LCD and LED

DJ Gear:
Turntables, headsets, speakers, receivers, CD players and karaoke machines

And More!

 

Product not covered by Full Confidence Purchase Protection from Asurion

What's Not Covered:

• Drumheads, drumsticks, strings, cables, software,
   audio/video discs, tapes, bulbs, batteries, chargers and tubes
• Product maintenance
• Loss of use (time = money)
• Damage from misuse or abuse
• Raw speakers sold separately
• Finishes or cosmetics that don't affect product performance

How It Works: Replacement Plan*

1. Call 877-695-6371 or visit www.asurion.com/fullcompass
    You’ll be connected with a specialist who can further assist you.
2. Receive full instructions on filing a claim.
3. Receive pre-addressed and pre-paid mailing label(s).
4. If this is a non-manufacturer claim, you will receive a replacement product or
    a check for the FULL PURCHASE PRICE plus tax, as indicated on your receipt.

How It Works: Service Plan*

1. Call 877-695-6371 or visit www.asurion.com/fullcompass
    You’ll be connected with a specialist who can further assist you.
2. Receive full instructions on filing a claim.
3. Product is repaired.
4. If product can’t be repaired, you will receive a check for the
    FULL PURCHASE PRICE plus tax, as indicated on your receipt.

 

 

IMPORTANT!

You must contact Asurion first.
This will expedite repair service or product replacement.

877-695-6371 or www.asurion.com/fullcompass

 

Full Confidence Purchase Protection FAQs

What are the service support hours?
24 hours a day, seven days a week! You will always be able to speak with a Customer Service Representative. Keep in mind that service is performed during regular business hours only.

What are the benefits of the Full Confidence Purchase Protection Plan?
Full Confidence Purchase Protection is designed to give you protection long after the manufacturer’s warranty expires.

What terms are available?

Replacement Plans (Products $199 and under): Term begins on date of purchase, continues for a period of two (2) years and is inclusive of the manufacturer’s warranty. ADH (Accidental Damage and Handling) and power surge coverage begins on date of purchase; all other coverage begins upon the expiration of the manufacturer’s warranty.

Service Plans (Products $200 to $14,999): Term begins on date of purchase and continues for a period of two (2) or three (3) years. ADH and power surge coverage begins on date of purchase; all other coverage begins upon the expiration of the manufacturer’s warranty.

When does Full Confidence Purchase Protection coverage begin?
The term of your plan commences upon your date of purchase and continues for the period indicated on your receipt. Coverage for ADH and power surge begins on the date you purchase your product; all other coverage picks up upon expiration of the manufacturer’s warranty. The plan is inclusive of the manufacturer’s warranty; it does not replace the manufacturer’s warranty, but provides certain additional benefits during the term of the manufacturer’s warranty. After the manufacturer’s warranty expires, the plan continues to provide some of the manufacturer’s benefits as well as certain additional benefits listed within the plan’s terms and conditions.

Which products are eligible for coverage?
Electric and acoustic guitars and basses, keyboards, amplifiers, pro audio components, pro video components, electronic and acoustic drums, cymbals up to $199.99 and more (products that plug in or run on batteries).

What proof of coverage will I receive?
You will receive the Terms and Conditions of the Full Confidence Purchase Protection Plan by email. You should keep both the sales invoice and the Terms and Conditions in a safe place; both will be needed to obtain repairs.

How do I receive service?
Call 877-695-6371*. An Asurion Customer Service Representative will arrange the appropriate type of service to be performed. You may also visit our Consumer Portal at www.asurion.com/fullcompass.

*Please Note: Full Confidence Purchase Protection plans are not available for California or International customers.

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inaccuracies in our catalog or web site. Prices are subject to change without notice.