Shipping Policies

Free Ground Shipping on Thousands of Items, Including Special Orders
(Non Stock Items)

No Minimum Purchase!

Identifying Items Eligible for Free Shipping

All products eligible for Free Shipping will display the message below:

This item is eligible for FREE Shipping!

Look for this message on product pages and in your shopping cart to know if the products you are purchasing are eligible for Free Shipping.

Full Compass offers free ground shipping on thousands of stock and non-stock (special order) items for orders placed on this web site and shipping in the continental US (48 states). All other items have discounted shipping or may even ship free when combined in an order that includes free ship items. Some small items may show an additional shipping discount or free shipping if ordered in quantity.

Free shipping may be upgraded to 3-day, 2-day or 1-day shipping for minimal fees. Shipping to Hawaii and Alaska is discounted but not free. Any returned merchandise will have the cost of shipping deducted from any refund or credit. NOTE: Orders, bids or quotes requested via the phone or email will have shipping calculated differently than calculated on this web site.

Please read the following before selecting the shipping option on your order and please call 800-476-9886 if you have any special requests or questions.

  • NOTE: Business days are Monday through Friday, excluding holidays.
  • Service descriptions are listed as business days. Non-business days are not counted in delivery times.
  • Orders in stock are typically shipped in 1-3 business days but most ship within 1 day.
  • There are no shipping pickups on weekends or holidays. If an order is placed over a weekend or on a holiday, it cannot be processed until the next business day.
  • Web order deliveries will be made on business days ONLY. If you have special delivery needs please call us and we will do our best to accommodate you.
  • Items out of stock when you order will be shipped once they are available and will ship via the method you have selected. When ordering and choosing a shipping method please note whether the item is in stock or on backorder.
  • 3-day ground service is available only to the continental US (48 states).
  • Shipping descriptions like "Next Day", "2-Day", etc. are used to denote service levels and do not guarantee when you will receive your order. They represent time in transit after an item has been shipped. The delivery times are based upon item availability and shipping to urban areas within the continental US (48 states). Delivery to rural areas, Alaska and Hawaii may take longer.
  • U.S. Orders: We will only ship to the credit card billing address or an approved alternate shipping address. We do not ship to PO boxes. If your credit card billing address is a PO box, please use an approved alternate shipping address.
  • International Orders: We do not ship web orders to addresses outside the U.S. (including APO boxes). Please request a quote or call a Sales Pro for assistance at 608-831-7330.

Please call 800-476-9886 for details on order status, delivery status or with any other questions you may have.

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Please read our Terms of Service, Privacy Policy and Conditions Statement.
We are not responsible for typographical errors in pricing or product specification inaccuracies in our catalog or web site. Prices are subject to change without notice.

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Full Compass is a national leader in Professional Audio, Professional Video, A/V, Lighting and Musical Instrument sales. Since 1977, our goal has been to provide the best possible value with exceptional customer service. We offer over 700 top equipment brands including, Shure, Yamaha, Panasonic, Sony, JBL, Sennheiser, Canon, QSC, Audio-Technica, Crown and much more. We also provide services such as computer systems integration, lighting design, and rentals (rentals available in Wisconsin only). Full Compass is an authorized service center and parts distributor for most of the major manufacturers we carry.